It’s that time of year, and while many of us are gearing up for Christmas, this past week I’ve been busy with one of Southampton’s most unwelcome Christmas traditions! The water supply disappearing. Southern Water caused utter chaos and concern when their water supply to thousands of homes stopped due to an issue that arose while cleaning and updating the Testwood Water Supply Works in Totton.
Southern Water’s handling of it, has been quite frankly appalling. The lack of water stations in Southampton, the confused communication from the Southern Water team, and even when these minimal water stations were set up, there was confusion over when they opened and closed, as well as only being able to access them with a car. Once they were “up and running” they ran out of water, leaving many stranded having waited hours. Those that could not get to a water station, and particularly the vulnerable (who were meant to be on a priority list for Southern Water to hand deliver to their homes!) – were left in limbo, waiting for water they were promised, that never came or came too late. At one point there were more than 20,000 people on that list.